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Search results for “customer loyalty”
Marriott jumps into all-inclusive resorts with Ritz-Carlton deal
08/06/2019
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5:52:37 PM
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Marriott announced plans for two new resorts that will cost more than $800 million combined to build.
Inflyter and Grab get funded, airport service app market heats up
07/22/2019
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1:13:46 PM
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Collinson says it hopes to create an incubator to support other startups operating in the same sphere of customer loyalty and service platforms.
Marriott’s Alibaba joint venture in China is part of its direct-booking strategy
07/30/2019
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6:29:24 PM
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Marriott could do a lot worse than tying its fortunes in China to the e-commerce juggernaut Alibaba.
How hotels are adapting to the biggest disruptors
07/02/2019
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5:10:47 PM
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Such disruption, in a good way, has the hospitality industry focused on a "return on experience" metric.
UK travel tech startup Upgrade Pack gets £1.3 million in funding
08/07/2019
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6:32:10 PM
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Upgrade Pack connects directly to airline and hotel APIs, enabling users to access live, premium seat and room upgrades at a typical saving of 15% to 35% through its closed online marketplace.
Online travel’s eDreams apes Amazon with Prime subscription service
06/28/2019
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6:27:06 PM
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A subscription model would give it a deeper relationship with certain customers.
Accor’s renewed focus – aspirational and experiential aspects of a guest
06/11/2019
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4:16:13 PM
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The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.
The myth about guest personalization — it takes two
07/17/2019
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7:25:19 AM
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Personalization takes two — the power of modern technology, and the continued investment of hoteliers to go the extra mile and get to know their guests and their guest segments.
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